Nothing’s changed on the Washington Health Benefit Exchange website

I gave the site a few days off from my harassment, thinking the techno-gurus in charge would sort things out without me peering over their shoulders. But no. The site is in exactly the same state as it was last week. In my case, that means I can’t complete my application. Whenever I try to add additional information (like Megan’s SSN), I get an error message telling me to contact technical support. So I did, and after the usual maze of push-button menu selections, they told me the wait was 134 minutes – would I like a call back? So yes, I opted for the call back, but 18 hours later, no one has called.

Then I figured maybe I can start all over again with a new application. The problem is that it won’t let me discard the old one, and if I try to set up a new account with a new user name and password, it still throws me out because I can’t use the email address of the original application. Okay, so I’ll go in and edit the personal preferences on the original application and change my email address to the Yahoo! one I use for junk mail. There is NO way to do that that I can see.

It’s a good thing that Megan and I don’t need insurance right now and that I’m only playing around on the site for my own personal edification. Otherwise this would be upsetting me personally. As it is, I’m only upset politically at the incompetence of a government in implementing a policy I support.

This is really annoying – that in a liberal tech-savvy state that supports Obamacare, they can’t build a functional website. I surfed around a bit and found that the State of Washington awarded a $54.85M contract to DeLoitte LLP to build the site. Aren’t Deloitte et al., beancounters? Do they have the expertise to do this? One would think that in the home of Microsoft and Amazon, it wouldn’t be that big a deal to build a functioning, high-traffic site.

Oh wait, I know, let’s shutdown the government until they get it right!

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